Report a paid-order problem clearly and quickly.
Use the complaint route when an order, payment, generated file, delivery, revision or technical recovery did not work as expected. The order record is used to investigate the problem; Applicable federal, provincial and territorial consumer rights remain unaffected.
Information to include
The number or reference shown on the paid-order page or transactional email.
The email address used for the transaction so the order can be matched safely.
Explain the failed stage: payment, generation, delivery, file quality, revision or another issue.
State whether you seek re-performance, correction, refund, price reduction, another statutory remedy or a voluntary technical credit.
Technical recovery timeline
The paid order remains recorded and is not supposed to require another payment merely because an internal technical step failed.
Recovery can retry generation, file creation, delivery or related technical stages while the accepted scope remains unchanged.
If the problem persists, the appropriate contractual or statutory remedy is assessed. Any goodwill credit is additional to non-excludable rights.
Submit the complaint to support.
Include the order identifier, purchase email, failed stage and requested resolution. Support: Contact support.
Complaints about a Canadian order
A service complaint should identify the paid order, the document delivered, the Canadian jurisdiction and forum used for the draft, and the specific correction or remedy requested. If the issue concerns a prescribed form, filing route, service rule or deadline, identify the responsible court, tribunal, agency or official source so the problem can be checked against the correct Canadian procedure.
The internal complaint process is separate from any external consumer, privacy, professional, regulatory or court route that may apply to the facts. Which external route is available can depend on the province or territory, the subject matter and whether a federal regime applies.